Category Archives: Financial Services

How Jingdong is Improving Customer Service

Customer service is at the peak of how any organization stays great. Jingdong is no exception, in that they strive to be exceptional in customer service. Recently, China Unicom recognized the need for a better way to stay on top of serving their customers.

This company, native to the province of Sichuan, chose to reach out to JD.com to strike up a partnership. They have now decided to integrate artificial intelligence into all that they do. This way, they can now enhance the customer experience from start to finish.

China Unicom has been looking for a better solution for their voice-based customer service. The goal is to present a voice that represents a natural human voice. This change will mean that the customers will be directed to the right representative according to the need they have stated.

Jingdong has also made it possible for their clients to use AI for the purpose of working with customer service chat. Those questions that come in by text will get a proper response via the AI platform. The overall goal with the use of AI is to enhance the customer experience by making the responses as human as possible.

Outside of the ability to be responsive to the customer, the goal of AI is also to help the business predict the buyer’s decision. It has been said that the lowest customer acquisition cost can be determined by using AI.

Reducing the bottleneck between the company and the customer is the ideal way to serve the customer. Jingdong uses a robot for the purpose of implementing their AI technology, and it’s important to note that more companies desire to integrate this technology to improve their connection with each other as well as with their customers.

Overall, the goal is to improve revenue, and ultimately that means making a real-time connection with the customer. The service chatbot developed by Jingdong has quickly become one of the most coveted tools by businesses to win over customers.

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How Equities First Holdings become globally respected as a lending firm

17 years after its foundation, Equities First Holdings became the leading investing and lending service in the world. With more than 900 transactions executed, many companies have benefitted from their flexible plans.

Once their new system was presented to the market, many clients managed to grow their businesses because of their financial model.

Christy Jr., CEO of the company, is now aiming for 2000 transactions with the same objective: to provide more entrepreneurs investment plans adjusted to their needs.

The structure of the model is made in such a strategic way it gives more benefits for the companies than traditional institutions. For instance, Equities First Holdings can offer non-purpose loans with flexible deadlines.

Many executives were also interested because of their low-interest rates. Indeed, the firm has created solid track records of success since 2002. Today, the team serves millions of customers in the United States, Asia, Europe, and Australia.

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Jd.com and The Technology Landscape

Innovative Companies such As Jd.com Are Interesting To Follow

Jd.com and other companies within the sector such as Amazon.com have grown in a rapid fashion. Jd.com has released different innovations that have positively impacted the lives of residents in the countries it serves. Amazon has also increased value for society, for shareholders, for employees and other people by having the drive to work and create experiences that people would love on their platform. Offerings such as AWS and a variety of other products presented by Amazon have added value for shareholders and customers. Jd.com has helped to form and drive the future of retail.

The two companies are now powerhouses within the world today. Many people didn’t initially see the value that these companies were bringing to the world. A few of their actions did not seem sustainable over the long-term and they were expected to go the way of other companies within the dot com boom era. Old ways of conducting retail may not bring as much value today with behemoths like Jingdong who can bring products, new services, and innovations with their infrastructure.

Continuous growth and push for end consumer value have helped to lift the boats of these e-commerce giants. Companies who were slept on in the past have started to gain significant notice and are covered in a more in-depth manner by many different parties.

The most interesting questions reside around the moats of large companies within the e-commerce segment. Will other companies with the right resources be able to overtake and replace companies such as Jd.com and Amazon who have laid a foundation within the industry and continue to build? Interestingly, older companies such as Walmart have invested in Jingdong and have partnered with the company to carry out different initiatives.

These are certainly interesting times and the right times to ask such questions as well. Jingdong has a membership plan as well which allows its users to benefit from new offerings and new plans as well. Jingdong has deployed automated stores where personnel is not needed and customers can walk in, buy, and leave. Jingdong also has a drone program that it is developing to be more efficient in deliveries.

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Fortress Investment Group, Growth at Its Best

Progress has never hurt, not even in a single day. Fortress Investment Group, as it turns out, is one of the companies in the world that has enjoyed a steady success rate ever since it got established in 1998. Today, the private equity manager is bigger and better all thanks to the efforts put in by the company’s management.

Fortress, having embraced change, has seen a rise in its nets worth. To say the least, Fortress Investment Group currently controls assets worth over forty-three billion dollars. Like they say, fortune favors the bold. Fortress, thanks to its successes, now enjoys a presence on the New York Stock Exchange, something that never comes easy not even in a thousand years.

The corporation, despite being successful, has also gone through a troubling phase. However, the team of young and energetic souls at Fortress Investment Group has ensured that these troubles never double. In short, Fortress has thrived because of its employees. Clients, too, have benefited from the commitment shown by the members of staff.

Beneficiaries of the firm’s great act are none other than private equity companies, hedge funds, and permanent capital firms. Fortress, by offering services in asset investments, capital markets, operations management, and mergers and acquisitions, has ensured that consumers receive everything they deserve in the end.

Did you know that Fortress Investment Group is successful because of its robust leadership? Well, individuals like Wes Edens, Peter Briger, and Randal Nardone have taken the company a step further by combining their skills for the greater good of the organization. Excellent management has surely gone a long way in alleviating the position of Fortress in known and unknown markets.

Recall, Fortress is currently on the New York Stock Exchange list. Profiling in such a revered IPO has given the private equity firm all the mileage it needs to achieve its short and long-term goals. Consumers have found a deep respect for the company and in so doing, made the organization a favorite among many. To say the least, Fortress Investment Group’s streak has been nothing short of spectacular since its inception to decades ago.

Fortress has in recent years attracted the attention of Softbank without even realizing it. Can we blame the firm? There is a lot of justification why Fortress Investment has become one enviable company, and its successes say it all. Softbank, having seen a lot of potential in Fortress, decided to buy the company for over three billion dollars. SoftBank Group Completes Acquisition of Fortress Investment Group

Spending three billion dollars is a massive gamble for many corporations but as it were, Fortress was and still is a wise investment. Fortress, despite getting sold to the highest bidder, has greater plans for the international community, objectives that its newest manager, Softbank, will have to oversee in the future. A Force of Innovation: Two Decades of Fortress Investment Group

Twenty years might seem to be such a long time but the truth is Fortress has done what other like-minded corporations have failed to do. Therefore, Fortress Investment is the king of the game.

Micheal Burwell Appointment’s Impact On Willis Towers Watson CFO

Towards the end of the year 2017, Willis Towers Watson insurance company appointed Michael Burwell as their new chief financial officer. Michael filled up the gap in the company left by the retirement of Rogers Millay. His appointment was in line with the company’s strategy of infusing fresh ideas to its already effective insurance strategies. When announcing the appointment to the public, Willis Tower Watson CEO John Haley mentioned that Mike Burwell joins the insurer at a time when the company is considering radical evolution strategies regarding client interactions as well as financial transformation.

 

 

What does Mike Burwell bring to the table?

 

Mike brings with him a bag full of experience from the different positions he has held in his long-standing career in the corporate world. With over 31 years of professional and finance experience gained in the different service and managerial positions at PricewaterhouseCoopers, Michael Burwell stands best suited for this position.

 

 

Impact of his appointment on the insurer

 

According to Willis Tower CEO John Haley, his company is dedicated towards client satisfaction and transformative approach to financial aspects of the business. The company, therefore, stands to benefit immensely from Burwell’s contributions to the company’s management as his experience boils down to these two aspects of the business. Note that he spent over two decades of his career in the transaction services and auditing fields of business.

 

While here, Michael Burwell helped different companies set up functional audit departments as well as align their financial strategies with their overall organizational goals. He especially worked on pre-merger due diligence and business valuations for different industries, including other insurance services providers. These skills will, therefore, come in handy during his stay at the Willis Tower.

 

Michael Burwell’s experience in business valuations and due diligence blends in well with this new role in the insurance industry. The fact that establishing insurable interests for a business or any other entity starts with valuation goes on to cement his value within the company. Additionally, his previous experience working for a global financial company at a top-level leadership position means that the insurer stands to benefit from invaluable financial insights on how well to structure and run their global network of finance departments. See This Page for related information.

 

 

Bottom line

 

Michael Burwell isn’t new to the world of finance. Burwell’s experience working with global leaders in matters finance and consulting for numerous other institutions from different industries comes in handy in this new position. He is, therefore, expected to use this experience to align the company’s financial department.

 

 

Visit: https://globenewswire.com/news-release/2017/08/21/1090621/0/en/Willis-Towers-Watson-announces-new-Chief-Financial-Officer.html