Category Archives: Prison Industry

Rick Smith’s Evident Success in Putting Securus Technologies on the Map

Richard “Rick” Smith is the current President and CEO of Securus Technologies. Securus Technology is a profit-based tech company that provides wide-range of services to thousands of corrections, law enforcement, and public safety agencies within North America. Under Rick’s leadership, Securus Technologies has remained focused on offering the corrections community with viable technology and services for communications. Also, the company’s services are used in the investigation, monitoring emergency response, incident management, inmate self-service, and biometric analysis.

Rick Smith studied a bachelor of science in electrical engineering at the State University of New York at Buffalo. Rick Smith also attained a Master’s degree in mathematics from State University of New York at Brockport. Also, he holds an associate degree in Applied Science in Electrical Engineering from the Rochester Institute of Technology and an MBA from the University of Rochester.

Career Profile

Before joining Securus, Rick Smith worked and held different executive positions in various companies. He held a series of posts at Global Crossing North America Inc. from 1972 to 1998. Rick immediately joined Eschelon Telecom Inc and served as the chief financial officer until 2000, when he was appointed the president of the company. Later, he was later promoted to be the CEO, a position he held until 2007. In 2008, Rick Smith was hired as the president and CEO of Securus Technologies and became the company chairman in 2009.

Accomplishments and Achievements

Rick Smith’s performance throughout his professional career has been exemplary. Here are some of his notable accomplishments and achievements:

  • At the time he was the president and CEO of Eschelon Telecom Inc. (2000-2003), he raised the company’s revenue from $30 million to a whopping $350 million.
  • In 2005, he led Eschelon Telecom Inc. to a very successful IPO.
  • Under Rick Smith’s leadership, Securus has remained one step ahead of its biggest competitor Global Tel Link. Securus not only has a more extensive set of products and services but also has a high-performing domestic call center that’s managed by highly efficient staff whose performance is 600% better.
  • Smith has overseen the training of many field technicians and has developed the largest VOIP Corrections calling platform in the world.
  • Under Rick Smith’s leadership, Securus had invested more than $600 million in technologies, patents, and acquisitions between 2013 and 2016.

Securus Technologies’ efforts in assisting law enforcement and corrections agencies to prevent social problems and solve crimes in today’s society have not gone unnoticed. Smith has in the past commented about the company receiving thousands of letters and emails from customers who are very appreciative of the company’s products and services. Smith continued to state that building safety into Securus’ DNA is part of the company’s honor to protect and serve the community.