Securus Technologies is a company that has been active in the correctional industry since 1986. It has contributed immensely to the growth of the industry and has ensured that it continues to build products and services for the sector that is highly useful, innovative, and economical. Securus Technologies is a prominent name in the field of inmate communications, and more than a million prisoners are dependent on the company’s products and services at the moment. The inmate communications products and services of Securus Technologies are used by correctional facilities in District of Columbia, Canada, and the United States.
The Chief Executive Officer of Securus Technologies, Rick Smith, is planning to expand the company’s operations to many other parts of the country soon, which would help in making Securus Technologies one of the biggest names in the industry. Apart from growth and expansion, Rick Smith has also been focusing on innovation, research, and development. Securus Technologies has a one of its kinds Technology and Research Center based in Dallas, Texas. The research scientists and experts in the correctional technology work there to develop new and more efficient products for the industry. The company recently launched the video visitation service that helps the prisoners to meet their relatives and friends online using their smartphones. The company uses technology as a platform to develop new products and services.
Securus Technologies believe that it is imperative that technology is used efficiently to build quality products and services for the correctional industry. It is what would take the industry forward and help the end-users as well. Over the years, Securus Technologies can be given credit for the many different products and services it developed for the correctional sphere. The law enforcement agencies and officers are also very thankful for the investigative services and solutions offered by Securus Technologies.
Expansion of business operations usually leads to various challenges including expanded social responsibility scope, increased pressure to meet a widened customer base and legal obligations among others. The ability to overcome these challenges is vital in seamless integration into the new marketplace. Securus Technologies has set itself on a course that will see it successfully navigate these challenges by hinging its expansion strategy on a solid foundation: information. By collecting data from its varied customers, the company has transformed its operations into various product lines within the justice system. Through calculated acquisitions of up to nine start-ups, the company has expanded its services and products to include inmate healthcare monitoring using ConnectUs app, money transfer and education. Their software line also includes prison and public management software. They also manufacture important audio and visual gadgets used within the justice system for correcting and monitoring inmates and parolees and investigating cases. These new products have enabled the company to actively engage the local communities and various stakeholders in the justice system in promoting the welfare of inmates and their families. This has helped in reducing recidivism levels and improving re-entry into the society.
Securus Technologies: A Commitment to Customer Satisfaction
One of the guiding principles of the company is customer satisfaction. The expansion of products was primarily geared towards satisfy its ever-expanding customer base and the millions of families and friends of the inmates it serves. With over one million inmates under its fold, the company serves one of the largest prison populations in the country. Thousands of law enforcement agencies including those working within the justice system also rely on the company’s high-end technologies. As a testimony to its quality service delivery, Securus Technologies was awarded an A+ accreditation by Better Business Bureau (BBB) due to its excellent customer satisfaction scores.