Richard Liu Qiangdong believes that people who are looking to achieve in the e-commerce sector should always follow the market trends and understand what the customers’ need. Understanding the target audience and providing them the products, services, and solutions they are looking for would also come to your advantage, and also provide your company with a positive reputation in the industry. If you haven’t been able to develop a good reputation in the market by offering brisk customer service, it would be a disaster for you in the long-term. As the competition is rising, it is necessary to not only attract customers through marketing strategies but also develop a relationship with them by providing attentive services and reliable products.
Richard Liu Qiangdong’s JD.com has been doing just that since the time it opened its doors first in the year 2002. Richard Liu converted one store he started in Beijing in multiple stores and eventually closed them all down to move operations online completely. It was the best business move he ever made and with hard work and sheer passion, he made it a company today that brings in revenue of over $70 billion every year and caters to more than 300 million of its active monthly users. The number of customers of Jingdong has been growing considerably because the company sells only original products. All of the sellers at Jingdong are properly checked to ensure that they are fooling the customers. It is essential for the company to meet the standard that the customers expect from them.
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