What helps OSI Group to meet customers’ needs day-in-day-out?

Since Otto Kolchowsky opened a butcher shop in the suburbs of Chicago more than hundred years ago, one this has remained steadfast for the privately held business-its resolute dedication to customer service. OSI Group has built a reputation for building their entire business around their customers.

OSI Group’s products are designed for a select group of customers, which makes it easier for the company to understand their needs. Sheldon Lavin, the CEO of the company and his team have perfected the art of building deep relationships with customer. This has led to the creation of a winning partnership mindset for both customers and the company.

OSI Group understands that winning partnerships alone cannot build an international brand. That’s why the global meat processor has been engaged in a series of acquisitions around the globe. Furthermore, they opened a new culinary innovation center purely for new product development.

OSI Group takes product development seriously, and it is one of the reasons the company has stayed afloat for more than a century. Their product development team includes experts, suppliers, and customers who offer valuable input to the company.

In 2013, the chairman and CEO of OSI Group launched the supply chain global trading platform. This is one of the most agile global supply chains that enable the company to source materials and distribute their products to their customers spread across 16 nations outside of the U.S. The robust supply chain platform even earned the company the title “Refrigerated Foods Processor of the Year” in 2014.

A full package of food solutions

OSI is the currently the leading processor of hot dogs, dried sausage, lunch meat, sauces, dips, poultry products, bacon, alongside many other healthy and nutritious food items. They produce their products on an as-needed basis, which allows for customization and a lot of flexibility.

Taking competition heads-on

Since its establishment in 1909, OSI has been known to grab the bull by the horns. They stay ahead of their competitors by implementing new processing standards and installing high-tech equipment in their processing facilities. Over the last few years, OSI has focused on re-organizing their organization to offer the speed and flexibility needed to survive the cut-throat competition.

To keep up with the competition, OSI opened a new Culinary Innovation Center (CIC) in 2011. This facility hosts food scientists and expert chefs whose work is to develop new food products that meet the demands of the modern-day consumer.

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